Excelcomindo Call Center: A Complete Guide to Customer Support

Introduction

Welcome, dear reader! In today’s fast-paced world, customers expect nothing but the best when it comes to products and services. Therefore, companies that prioritize their customers and provide excellent customer service have a competitive advantage in the market. One such company that excels in this regard is Excelcomindo.

Did you know that companies with top-notch customer service earn 5.7 times more revenue than those without?

In this article, we will provide you with an in-depth guide to Excelcomindo’s call center, their customer support policies, and how they ensure customer satisfaction.

About Excelcomindo

Excelcomindo is a leading Indonesian telecommunications company that offers a range of services, including cellular networks, broadband, and data services. With over 20 million subscribers, Excelcomindo has a strong presence in the Indonesian market.

Fun Fact: Excelcomindo is a member of the Axiata Group, which is one of the largest telecommunications providers in Asia.

Why Excelcomindo’s Call Center is Important

Customers are the lifeblood of any business, and Excelcomindo recognizes this fact. That’s why they have invested heavily in their call center to provide top-notch customer support to their clients.

Excelcomindo’s call center serves as the primary point of contact between the company and its customers. It’s where customers can get help with issues related to their products and services or seek clarification on any doubts they might have.

Did you know that 33% of customers would consider switching companies after just one poor customer service experience?

Excelcomindo’s Call Center Policies

Excelcomindo has a customer-centric approach to its business operations. They have formulated customer support policies that ensure that their customers receive timely and satisfactory solutions to their issues.

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Fun Fact: Excelcomindo’s customer support team is available 24/7, 365 days a year, to assist customers with their queries and concerns.

Excelcomindo’s Call Center Process

Excelcomindo’s call center follows a well-defined process to ensure that every customer is provided with the best possible solution to their issues. The following are the steps in their call center process:

Step Description
1 Customer calls the call center.
2 The call is answered by a customer support representative.
3 The representative listens to the customer’s issue and tries to understand it.
4 The representative provides a solution to the customer’s problem or escalates the issue to a higher authority if required.
5 The representative records the call details for future reference.

FAQs

1. What is Excelcomindo?

Excelcomindo is a leading Indonesian telecommunications company that offers a range of services, including cellular networks, broadband, and data services.

2. What is the role of the call center in Excelcomindo?

The call center serves as the primary point of contact between the company and its customers. It’s where customers can get help with issues related to their products and services or seek clarification on any doubts they might have.

3. Is Excelcomindo’s call center available 24/7?

Yes, Excelcomindo’s customer support team is available 24/7, 365 days a year, to assist customers with their queries and concerns.

4. What is Excelcomindo’s customer support policy?

Excelcomindo has a customer-centric approach to its business operations. They have formulated customer support policies that ensure that their customers receive timely and satisfactory solutions to their issues.

5. What is the call center process followed by Excelcomindo?

Excelcomindo’s call center follows a well-defined process to ensure that every customer is provided with the best possible solution to their issues. The following are the steps in their call center process:

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6. How can I contact Excelcomindo’s call center?

You can contact Excelcomindo’s call center by dialing their customer support number, which is available on their website.

7. Can I contact Excelcomindo via email?

Yes, you can contact Excelcomindo via email. Their email address is available on their website.

8. What should I do if I’m not satisfied with Excelcomindo’s customer support?

If you’re not satisfied with Excelcomindo’s customer support, you can escalate your issue to a higher authority by asking to speak with a supervisor or manager.

9. Does Excelcomindo have a social media presence?

Yes, Excelcomindo has a social media presence on various platforms like Facebook, Twitter, and Instagram.

10. Can I track my complaint status with Excelcomindo’s call center?

Yes, you can track your complaint status by calling Excelcomindo’s call center and asking for an update.

11. Does Excelcomindo have a mobile app?

Yes, Excelcomindo has a mobile app that allows customers to manage their accounts, track usage, and pay their bills.

12. How can I pay my Excelcomindo bills?

You can pay your Excelcomindo bills through their website, mobile app, or by visiting their nearest branch office.

13. What services does Excelcomindo offer?

Excelcomindo offers a range of services, including cellular networks, broadband, and data services.

Conclusion

Excelcomindo is a company that truly believes in providing excellent customer service to its clients. Their call center is the backbone of their customer support operations, and they have formulated policies and processes that ensure that every customer receives satisfactory solutions to their issues.

As customers, we all know how frustrating it can be to deal with poor customer service. However, with Excelcomindo, you can rest assured that your issues will be resolved in a timely and satisfactory manner. So, if you’re looking for a telecommunications company that prioritizes its customers, look no further than Excelcomindo!

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Take Action Today!

If you’re an Excelcomindo customer, make sure to use their call center for all your customer support needs. And if you’re not an Excelcomindo customer yet, sign up today to experience their top-notch customer service for yourself!

Disclaimer

This article has been written for informational purposes only. The information provided in this article is accurate to the best of our knowledge. However, we cannot be held responsible for any inaccuracies or omissions. Readers are advised to conduct their research before taking any actions based on the information provided in this article.