EDP Odivelas Call Center: A Comprehensive Guide

Introduction

Greetings, dear readers. In today’s world, businesses require multiple teams and departments to run smoothly. One of the most important teams is the call center, which handles customer calls and queries. EDP Odivelas Call Center is a renowned and reliable call center that has been serving customers since 2012. In this article, we will provide you with comprehensive information about EDP Odivelas Call Center and discuss its services, facilities, and operations in detail.

Who is EDP Odivelas?

EDP Odivelas is a call center based in Portugal that is a subsidiary of EDP Group, a multinational energy company. The call center was established in 2012 and has been providing services to customers in Portugal and around the world since then.

What Does EDP Odivelas Offer?

EDP Odivelas offers a range of call center services, including customer service, sales, and technical support. The call center serves as a central point of contact for customers who need assistance with EDP’s energy services. The company has a team of well-trained and skilled professionals who are available 24/7 to assist customers with their queries and concerns. EDP Odivelas also operates in several languages to cater to its diverse customer base.

Why Choose EDP Odivelas?

EDP Odivelas is a reliable and trustworthy call center that ensures customer satisfaction. The company is committed to providing high-quality services and has a customer-centric approach. EDP Odivelas values its customers and ensures that their queries and concerns are addressed promptly. The call center also has state-of-the-art facilities and uses advanced technology to provide its services.

Facilities and Operations

EDP Odivelas has a modern and well-equipped call center that is located in Lisbon, Portugal. The facility is spread over an area of 10,000 square meters and has over 1,000 workstations. The call center is equipped with advanced technology, including a high-speed internet connection, VOIP telephony, and a customized call management system. The call center operations are managed by a team of experienced and skilled professionals who ensure that the operations run smoothly and efficiently.

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Services Offered by EDP Odivelas

EDP Odivelas offers a range of services to its customers, including:

Service Description
Customer Service Assistance with billing, payments, and general queries.
Sales Assistance with signing up for new services and upgrading existing services.
Technical Support Assistance with technical issues and troubleshooting.

FAQs

1. What are the contact details for EDP Odivelas Call Center?

You can contact EDP Odivelas Call Center by dialing +351 21 001 2222.

2. What are the call center operating hours?

The call center operates 24/7.

3. In which languages does EDP Odivelas operate?

EDP Odivelas operates in several languages, including Portuguese, Spanish, English, and French.

4. What services does EDP Odivelas offer?

EDP Odivelas offers customer service, sales, and technical support.

5. How can I pay my EDP bill?

EDP bills can be paid online, in person, or through direct debit.

6. Can I sign up for EDP services online?

Yes, you can sign up for EDP services online through their website.

7. Does EDP Odivelas offer renewable energy services?

Yes, EDP Odivelas offers renewable energy services, including solar energy solutions and wind power.

8. How can I track the status of my service request?

You can track the status of your service request by contacting the call center or by logging into your EDP account online.

9. Can I switch energy providers?

Yes, you can switch energy providers. EDP Odivelas provides assistance with the process.

10. How can I report a power outage?

You can report a power outage by contacting EDP Odivelas Call Center.

11. What are the benefits of using EDP Odivelas?

EDP Odivelas offers reliable and high-quality call center services with a customer-centric approach. The company has a team of skilled professionals and uses advanced technology to provide its services.

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12. How can I provide feedback to EDP Odivelas?

You can provide feedback to EDP Odivelas by contacting the call center or by filling out the feedback form on their website.

13. Can I refer a friend to EDP Odivelas?

Yes, you can refer a friend to EDP Odivelas and receive rewards for doing so.

Conclusion

In conclusion, EDP Odivelas Call Center is a reliable and trustworthy service provider that ensures customer satisfaction. With state-of-the-art facilities and a team of skilled professionals, EDP Odivelas offers a range of services, including customer service, sales, and technical support. We encourage you to choose EDP Odivelas for your call center needs and experience high-quality services firsthand.

Take Action Today!

If you are looking for reliable and high-quality call center services, look no further than EDP Odivelas. Contact the call center today to learn more about their services and how they can help you.

Closing Statement with Disclaimer

The information provided in this article is for informational purposes only. The author and publisher do not warrant or assume any legal liability or responsibility for the accuracy, completeness, or usefulness of the information presented herein. Readers should consult with their own legal, financial, or other expert advisors before taking any action based on the information presented in this article.