Discovering the DSW Call Center in Columbus Ohio

Introduction

Welcome to our comprehensive guide to the DSW Call Center in Columbus Ohio. If you’re looking for detailed information on this call center, you’ve come to the right place. We’ve researched, reviewed, and analyzed every aspect of this facility to bring you the most comprehensive overview available.

In this guide, we’ll explore the history of DSW, explain what the call center is, and detail its operations. We’ll look at the types of jobs available, the hiring process, and what it’s like to work there. We’ll also provide information on salaries, benefits, training, and career advancement opportunities. Finally, we’ll address some frequently asked questions and offer some tips on how to get the most out of your job search at DSW.

So, whether you’re a job seeker, a curious consumer, or just looking to learn, let’s dive into the world of DSW in Columbus Ohio.

The DSW Call Center

Source: bing.comThe DSW Call Center in Columbus Ohio is the hub of DSW’s customer service operations. It’s a large, modern facility that handles a high volume of calls every day. The call center provides customer service support for all of DSW’s retail locations across the United States.

The call center is located on the northeast side of Columbus Ohio and is easily accessible by car or public transportation. It’s the perfect location for people who live in or around Columbus and want to work in a dynamic and fast-paced environment.

History of DSW

Source: bing.comDSW, or Designer Shoe Warehouse, was founded in 1991 in Columbus Ohio. The company started as a single store that sold brand name shoes at discounted prices. It quickly became popular among customers and grew to become a national retailer with over 500 stores across the United States.

DSW’s success can be attributed to its unique business model, which combines a wide selection of shoes with affordable prices. The company focuses on providing an exceptional customer experience while maintaining competitive prices.

Operations of the Call Center

Source: bing.comThe DSW Call Center in Columbus Ohio is open 7 days a week, from 9 am to 10 pm EST. It’s staffed by trained customer service representatives who are knowledgeable about DSW’s products and services. The call center handles a variety of customer inquiries, including order tracking, returns, and exchanges.

The call center also supports DSW’s loyalty program, which has over 28 million members. Representatives assist members with program inquiries, redemptions, and rewards. The call center also handles inbound sales calls, where representatives promote current promotions and encourage customers to make purchases.

Types of Jobs Available

Source: bing.comThere are several types of jobs available at the DSW Call Center in Columbus Ohio. These include Customer Service Representatives, Team Leads, and Supervisors. Customer Service Representatives are responsible for answering customer inquiries and providing excellent service. Team Leads are responsible for coaching and developing customer service representatives, while Supervisors oversee the overall operations of the call center.

Hiring Process

Source: bing.comTo apply for a job at the DSW Call Center in Columbus Ohio, candidates must submit an online application. The application process includes a detailed questionnaire and an assessment test. Candidates who pass the online assessment will be contacted for a phone interview. Successful phone interview candidates will then be invited to an in-person interview at the call center.

If a candidate is selected for a job offer, they will undergo a background check and drug screening. They will also receive training on DSW’s products, services, and customer service practices.

What it’s Like to Work at the DSW Call Center

Source: bing.comWorking at the DSW Call Center in Columbus Ohio is a fast-paced and exciting experience. Employees work in a dynamic team environment and receive ongoing coaching and feedback from their supervisors. The call center is a positive and supportive workplace that fosters personal and professional growth.

Salaries and Benefits

Source: bing.comThe salaries and benefits offered by DSW are competitive and comprehensive. Customer Service Representatives start at $14 per hour, while Team Leads and Supervisors earn between $18 and $28 per hour. Employees are eligible for health and dental insurance, paid time off, and a 401(k) retirement savings plan. They also receive a 30% employee discount on DSW products.

Career Advancement Opportunities

Source: bing.comDSW values its employees and offers many opportunities for career advancement. Employees can apply for Team Lead and Supervisor positions or pursue other opportunities within the company. DSW also offers tuition reimbursement, which can be used to pursue further education and certifications that can enhance an employee’s skills and qualifications.

The DSW Call Center Table

Category	Information
Location	Columbus Ohio
Operations	Customer service and sales support for DSW retail locations
Hours of Operation	7 days a week, from 9 am to 10 pm EST
Types of Jobs Available	Customer Service Representatives, Team Leads, and Supervisors
Hiring Process	Online application, assessment test, phone interview, in-person interview, background check, and drug screening
Salaries	Customer Service Representatives start at $14 per hour, while Team Leads and Supervisors earn between $18 and $28 per hour
Benefits	Health and dental insurance, paid time off, a 401(k) retirement savings plan, and a 30% employee discount on DSW products
Career Advancement Opportunities	Team Lead and Supervisor positions, tuition reimbursement

FAQs

What is the DSW Call Center?

The DSW Call Center is the hub of DSW’s customer service and sales support operations. It handles a high volume of calls every day and provides customer service support for all of DSW’s retail locations across the United States.

What types of jobs are available at the DSW Call Center?

There are several types of jobs available at the DSW Call Center, including Customer Service Representatives, Team Leads, and Supervisors.

How can I apply for a job at the DSW Call Center?

To apply for a job at the DSW Call Center, candidates must submit an online application. The application process includes a detailed questionnaire and an assessment test. Candidates who pass the online assessment will be contacted for a phone interview.

What is the hiring process for the DSW Call Center?

The hiring process for the DSW Call Center includes an online application, assessment test, phone interview, in-person interview, background check, and drug screening.

What is it like to work at the DSW Call Center?

Working at the DSW Call Center is a fast-paced and exciting experience. Employees work in a dynamic team environment and receive ongoing coaching and feedback from their supervisors.

What are the salaries and benefits offered by DSW?

Customer Service Representatives start at $14 per hour, while Team Leads and Supervisors earn between $18 and $28 per hour. Employees are eligible for health and dental insurance, paid time off, and a 401(k) retirement savings plan. They also receive a 30% employee discount on DSW products.

What are the career advancement opportunities at DSW?

Employees can apply for Team Lead and Supervisor positions or pursue other opportunities within the company. DSW also offers tuition reimbursement, which can be used to pursue further education and certifications that can enhance an employee’s skills and qualifications.

What is the location of the DSW Call Center?

The DSW Call Center is located in Columbus Ohio, on the northeast side of the city.

What are the hours of operation for the DSW Call Center?

The DSW Call Center is open 7 days a week, from 9 am to 10 pm EST.

What is the DSW loyalty program, and does the call center support it?

The DSW loyalty program is a rewards program for frequent shoppers. The call center supports the program by assisting members with program inquiries, redemptions, and rewards.

What is the starting salary for a Customer Service Representative at the DSW Call Center?

Customer Service Representatives start at $14 per hour.

What benefits are offered to employees of the DSW Call Center?

Employees are eligible for health and dental insurance, paid time off, and a 401(k) retirement savings plan. They also receive a 30% employee discount on DSW products.

What is the interview process like for the DSW Call Center?

The interview process for the DSW Call Center includes a phone interview and an in-person interview at the call center.

What is the dress code for employees at the DSW Call Center?

The dress code for employees at the DSW Call Center is business casual.

Conclusion

Thank you for taking the time to read our guide to the DSW Call Center in Columbus Ohio. We hope that this article has been informative and helpful in providing you with a detailed overview of the call center and its operations.

If you’re interested in working at the DSW Call Center, we encourage you to apply online and take advantage of the opportunities available. The call center is a dynamic and exciting place to work, with competitive salaries, comprehensive benefits, and many opportunities for career advancement.

Finally, If you have any questions regarding the information provided or would like more information on the DSW Call Center, please feel free to reach out to us. We would be happy to help you in any way we can.

Closing Statement With Disclaimer

Disclaimer: The information provided in this article is accurate and up-to-date to the best of our knowledge. However, DSW’s policies, practices, and procedures may change at any time, and we cannot guarantee the accuracy of the information provided. Therefore, we encourage you to verify all information with DSW directly before making any decisions or taking any actions.

Thank you for reading this article. We hope that it has been helpful and informative. If you have any questions or concerns, please do not hesitate to contact us.