Dayshift in Ortigas Call Center: A Comprehensive Guide

The Importance of Dayshift in Ortigas Call Centers

Greetings to all readers! Whether you are an employee or an employer, this article will provide valuable insights on the benefits of dayshift in Ortigas call centers. The call center industry in the Philippines has continuously contributed to the economic growth of the country, and Ortigas is one of the prime locations for call centers in the Metro Manila area. With the rise of outsourcing and remote work, it is essential to understand the advantages of having dayshift operations in Ortigas call centers.

👍 Advantages of Dayshift Operations

Before diving into the specifics of dayshift in Ortigas call centers, let us first discuss the general advantages of daytime operations:

1. Better work-life balance

Dayshift schedules allow employees to have more time for personal activities and spending time with family and friends. This can lead to a happier and more energized workforce, leading to better productivity and work quality.

2. Improved health and well-being

Working during daytime hours can have positive effects on an employee’s physical and mental health. It allows for better sleep patterns, leading to improved overall health and well-being.

3. Better communication and collaboration

Dayshift operations allow employees to communicate and collaborate with colleagues and clients during daytime hours, which can improve the overall effectiveness and efficiency of the business.

🌇 Dayshift in Ortigas Call Centers

Now, let us focus on the specific advantages of dayshift operations in Ortigas call centers:

1. Access to top talent

Ortigas is home to numerous educational institutions and training centers, producing top-caliber graduates that are highly sought-after in the call center industry. By having dayshift operations, call centers in Ortigas can attract the best talent, leading to a competitive advantage.

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2. Reduced operational costs

Dayshift operations in Ortigas call centers can lead to lower operational costs, as daytime utilities and transportation costs are generally lower than nighttime rates. Additionally, having a well-lit working environment can lead to lower electricity costs, as artificial lighting will not need to be used as extensively.

3. Improved customer service

Having daytime operations in Ortigas call centers can lead to improved customer service, as clients and customers can communicate with employees during their working hours. This can lead to prompt and efficient resolution of concerns and issues, ultimately resulting in higher customer satisfaction ratings.

The Details: Dayshift Operations in Ortigas Call Centers

Now that we have established the advantages of dayshift operations in Ortigas call centers, let us dive into the details of what a typical dayshift schedule would look like:

Time Activity
8:00 AM – 9:00 AM Arrival and Preparation
9:00 AM – 12:00 PM First Shift
12:00 PM – 1:00 PM Lunch Break
1:00 PM – 4:00 PM Second Shift
4:00 PM – 5:00 PM Wrap-up and Departure

The actual schedule may vary depending on the specific call center, but the general timeframe remains the same. It is important to note that dayshift schedules in Ortigas call centers typically follow the Philippine Standard Time (PST), which is 8 hours ahead of Coordinated Universal Time (UTC+8).

FAQs: Frequently Asked Questions

1. What are the working hours for dayshift operations in Ortigas call centers?

The typical working hours are from 9:00 AM to 5:00 PM, with an hour lunch break in between.

2. Do Ortigas call centers offer dayshift schedules?

Yes, many call centers in Ortigas offer dayshift schedules to their employees.

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3. Are dayshift schedules more expensive than nightshift schedules?

Generally, daytime utilities and transportation costs are lower than nighttime rates, leading to potentially lower operational costs for dayshift schedules.

4. What are some of the advantages of dayshift operations in Ortigas call centers?

Daytime operations can lead to better work-life balance, improved health and well-being, better communication and collaboration, access to top talent, reduced operational costs, and improved customer service.

5. Are dayshift schedules more competitive than nightshift schedules?

Having dayshift operations in Ortigas call centers can attract top talent, leading to a competitive advantage.

6. What is the Philippine Standard Time (PST), and why is it important for dayshift schedules in Ortigas call centers?

The PST is the timezone used in the Philippines, which is 8 hours ahead of Coordinated Universal Time (UTC+8). Dayshift schedules in Ortigas call centers typically follow PST.

7. How can dayshift operations in Ortigas call centers lead to improved customer service?

Clients and customers can communicate with employees during their working hours, leading to prompt and efficient resolution of concerns and issues. This ultimately leads to higher customer satisfaction ratings.

8. Are there any disadvantages to having dayshift operations in Ortigas call centers?

The main disadvantage could be higher labor costs, as daytime rates are generally higher than nighttime rates.

9. What are some of the requirements for employees working in dayshift operations in Ortigas call centers?

Employees should be able to work during daytime hours and should have strong communication and customer service skills.

10. Can employees request a nightshift schedule instead of dayshift?

It depends on the specific call center, but some may offer nightshift schedules as an option.

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11. Can Ortigas call centers offer both dayshift and nightshift schedules to their employees?

Yes, many call centers in Ortigas offer both dayshift and nightshift schedules to accommodate different employee schedules and preferences.

12. Are there any legal requirements for dayshift operations in Ortigas call centers?

Employers must comply with the Labor Code of the Philippines and other relevant laws and regulations.

13. How can I apply for a job in a dayshift operation in Ortigas call center?

You can check job openings on various job posting sites or apply directly to the call center’s HR department.

Conclusion: Make the Switch to Dayshift in Ortigas Call Centers

In conclusion, dayshift operations in Ortigas call centers offer numerous advantages that can benefit both employees and employers. From better work-life balance to improved customer service, the benefits are undeniable. If you are an employer, consider making the switch to dayshift operations in your Ortigas call center. If you are an employee, check out job openings in call centers that offer dayshift schedules. It can make a significant impact on your overall well-being and job satisfaction.

Take Action Today

Don’t wait! Start exploring the possibilities of dayshift operations in Ortigas call centers today. Your employees and clients will thank you.

Closing Statement with Disclaimer

Thank you for reading our article on dayshift operations in Ortigas call centers. Please note that the information provided is for educational purposes only and does not constitute legal or professional advice. Readers are advised to consult with their legal and professional advisors before acting on any information contained in this article.