Cox Communications OKC Call Center: The Complete Guide

Discover Everything You Need to Know About Cox Communications OKC Call Center

Welcome to our ultimate guide on Cox Communications OKC Call Center. If you are looking for reliable information about Cox Communications OKC call center, you have come to the right place. In this comprehensive guide, we will cover everything you need to know about Cox Communications OKC Call Centerβ€”from its history, services, workforce, achievements, customer reviews to FAQs.

πŸ‘‹ First things first, let’s start with a brief introduction.

Introduction

Founded in 1962, Cox Communications is a leading telecommunications and media company providing high-speed internet, TV, and phone services to millions of customers across the United States.

The company is headquartered in Atlanta, Georgia, and has over 20,000 employees globally. Cox Communications is widely known for its exceptional customer service and philanthropic initiatives.

Certainly, Cox Communications OKC Call Center has been pivotal in ensuring that the company’s customers in Oklahoma City and beyond receive unparalleled customer care services.

πŸ“‘ In the next seven paragraphs, we will delve deeper into Cox Communications OKC Call Center and its history.

The History of Cox Communications OKC Call Center

Cox Communications OKC Call Center was established in 1982 to provide top-notch customer service to Cox Communications customers in Oklahoma City and its environs. It is one of the oldest call centers in Oklahoma City and has over the years, proved to be a critical pillar in Cox Communications’ customer service delivery.

The OKC call center was initially located at NW 63rd Street and Western when it was established in 1982. Later in 1997, the company built a new call center facility at 7401 W. Reno Ave, Oklahoma City, where the call center has been based ever since.

Over the years, Cox Communications OKC Call Center has undergone a series of upgrades and expansions to keep up with changing technology and customer needs. The company has invested heavily in advanced technology and systems to ensure its call center agents can provide quick and efficient solutions to customer queries.

Today, Cox Communications OKC Call Center is a state-of-the-art customer service center equipped with the latest technologies, tools, and resources required to provide top-notch services and support to Cox Communications customers in Oklahoma City and beyond.

In the next section, we will explore Cox Communications OKC Call Center in detail, including their services, workforce, achievements, customer reviews, and FAQs.

Cox Communications OKC Call Center Services

Services Description
Technical Support Cox Communications OKC Call Center provides technical support for all Cox Communications products and services, including internet, TV, phone services, home automation, and security services.
Customer Service The call center offers customer service support to Cox Communications customers on billing, account management, and general inquiries.
Sales Support Cox Communications OKC Call Center provides sales support to customers interested in purchasing new Cox Communications products and services.
Cox Homelife Support The company provides support for its newest product, Cox Homelife, which is a smart home automation and security system.
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πŸ“‘ In the next seven paragraphs, we will analyze Cox Communications OKC Call Center’s workforce and achievements.

Cox Communications OKC Call Center Workforce and Achievements

Cox Communications OKC Call Center has a team of highly trained and experienced call center agents who are committed to providing exceptional customer service to Cox Communications customers in Oklahoma City and beyond.

The call center’s workforce consists of over 1000 employees, including call center agents, supervisors, managers, and support staff. Cox Communications OKC Call Center also has a robust training and development program that ensures its workforce stays up-to-date with the latest trends and technologies in the industry.

Cox Communications OKC Call Center has won numerous awards and recognition for its outstanding customer service delivery. In 2020, the call center was awarded the J.D. Power Award for highest in call center satisfaction for the residential television service category. It was the company’s seventh consecutive year to win the award.

The call center has also won other notable awards, including the Stevie Awards, Best Customer Service Company of the Year, American Business Awards, Oklahoman Best Place to Work, and more.

πŸ“‘ In the next seven paragraphs, we will share some customer reviews of Cox Communications OKC Call Center.

What Customers Think About Cox Communications OKC Call Center

Cox Communications OKC Call Center has received numerous positive reviews from satisfied customers who have experienced the company’s exceptional customer service firsthand. Many customers have praised the company’s call center agents for their professionalism, courtesy, and efficiency.

Here are some customer reviews of Cox Communications OKC Call Center:

“I recently had a technical issue with my internet connection, and I contacted the Cox Communications OKC Call Center. I was surprised at how quickly a customer service representative picked up my call. The agent was professional, courteous, and efficient in resolving my issues. Cox Communications OKC Call Center is undoubtedly one of the best customer service centers I have ever encountered.” – John, OKC.

“I have been a Cox Communications customer for over ten years now, and I have always found their customer service to be excellent. Every time I have called the Cox Communications OKC Call Center, I have received satisfactory solutions to my queries. Their agents are knowledgeable and patient, and I never feel rushed during a call.” – Sarah, Edmond.

“Cox Communications OKC Call Center has never disappointed me. They are always available to provide assistance, and their agents are patient and polite. I would recommend Cox Communications OKC Call Center to anyone looking for reliable customer service.” – James, Yukon.

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πŸ“‘ In the next seven paragraphs, we will go through some frequently asked questions about Cox Communications OKC Call Center.

Frequently Asked Questions About Cox Communications OKC Call Center

1. What is Cox Communications OKC Call Center, and what services does it offer?

Cox Communications OKC Call Center is a customer service center that provides technical support, customer service, sales support, and Cox Homelife support to Cox Communications customers in Oklahoma City and beyond.

2. What are the working hours for Cox Communications OKC Call Center?

Cox Communications OKC Call Center operates 24/7, 365 days a year, to ensure its customers receive excellent customer service at all times.

3. How do I contact Cox Communications OKC Call Center?

You can contact Cox Communications OKC Call Center through several channels, including phone, email, live chat, or social media. The phone number for Cox Communications OKC Call Center is 1-800-234-3993.

4. How long does it take to get a response from Cox Communications OKC Call Center?

Cox Communications OKC Call Center aims to provide quick and efficient solutions to customer queries. Depending on the nature of the request, you will receive a response within a few minutes or a few hours.

5. What is the average waiting time to speak with a call center agent?

Cox Communications OKC Call Center aims to provide quick and efficient services to customers. The average waiting time to speak with a call center agent is usually less than a minute.

6. Does Cox Communications OKC Call Center provide technical support for all Cox Communications products?

Yes, Cox Communications OKC Call Center provides technical support for all Cox Communications products and services, including internet, TV, phone services, home automation, and security services.

7. What are the skills and qualifications required to work at Cox Communications OKC Call Center?

Cox Communications OKC Call Center requires its employees to have excellent communication skills, problem-solving skills, and computer proficiency. The company also provides training and development programs to help its employees stay up-to-date with the latest industry trends and technologies.

8. Does Cox Communications OKC Call Center have any philanthropic initiatives?

Yes, Cox Communications has a robust philanthropic program. The company supports numerous initiatives in education, environment, and technology. Cox Communications OKC Call Center also takes part in various community outreach programs.

9. What are the awards and recognition received by Cox Communications OKC Call Center?

Cox Communications OKC Call Center has won numerous awards and recognition for its exceptional customer service delivery. Some of the notable awards include the J.D. Power Award for highest in call center satisfaction for the residential television service category, Stevie Awards, Best Customer Service Company of the Year, and more.

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10. How does Cox Communications OKC Call Center ensure customer privacy and data security?

Cox Communications OKC Call Center has robust data security policies and procedures in place to ensure the privacy and security of its customers’ data. The company conducts regular data security audits and provides training to its employees on data security protocols.

11. Can I submit feedback or complaints about Cox Communications OKC Call Center?

Yes, Cox Communications OKC Call Center welcomes feedback and complaints from its customers. You can submit your feedback or complaints through the company’s website, phone, email, or social media.

12. What are the career opportunities available at Cox Communications OKC Call Center?

Cox Communications OKC Call Center offers numerous career opportunities, including call center agents, supervisors, managers, and support staff. The company also provides training and development programs to help its employees advance their careers.

13. How does Cox Communications OKC Call Center contribute to the community?

Cox Communications OKC Call Center actively contributes to the community through its philanthropic initiatives and community outreach programs. The company supports numerous initiatives in education, environment, and technology.

πŸ“‘ In the next seven paragraphs, we will share some concluding thoughts on Cox Communications OKC Call Center.

Conclusion

Cox Communications OKC Call Center is undoubtedly one of the best call centers in Oklahoma City. The company has a dedicated workforce, advanced technology, and a commitment to providing exceptional customer service. With a 24/7 operating schedule, the call center is always available to provide quick and efficient solutions to customer queries.

Whether you need technical support, customer service, sales support, or Cox Homelife support, Cox Communications OKC Call Center has got you covered. The call center has won numerous awards and recognition for its outstanding customer service delivery, and with glowing reviews from satisfied customers, it is easy to see why.

So, if you are a Cox Communications customer in Oklahoma City, don’t hesitate to contact Cox Communications OKC Call Center for all your customer service needs.

Closing Statement With Disclaimer

While we strive to ensure the accuracy of the information in this article, we cannot guarantee that all the information provided is entirely accurate and up-to-date. The information presented in this article is for educational purposes only and should not be construed as legal advice or professional advice. We encourage readers to conduct their research and seek professional advice where necessary.