Everything You Need to Know About Computer Exam for Call Center

Introduction

Greetings to all aspiring call center agents out there! Are you on your way to acing your call center job application? One of the significant requirements in applying for a call center position is to pass a computer exam.

The computer exam is a type of screening process where applicants’ computer operating skills are tested. It helps call centers identify which candidates have the necessary skills to perform the job efficiently. In this article, we will discuss everything you need to know about the computer exam for call centers.

Before we proceed, it is essential to know what a call center is. It is a centralized office where customer service representatives handle incoming or outgoing customer inquiries via telephone, email, or chat. The call center industry has been one of the fastest-growing businesses worldwide, and it offers a wide range of job opportunities.

The Importance of Computer Exam for Call Center

In the call center industry, a computer is a valuable tool that agents use every day to access customer data, record customer interactions, and handle inquiries. Being proficient in using the computer can enhance an agent’s productivity and make them more efficient in their tasks.

Since most call center operations depend on a computer, call center companies need to ensure that their agents can operate it efficiently. The computer exam helps filter the applicants who have the necessary skills from those who do not.

The Contents of Computer Exam for Call Center

The computer exam for call center covers the basic computer skills that are necessary for the job. Here are the common subjects included in the exam:

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Subject Description
Typing Test Applicants will be given a time limit to type a specific text, and the examiners will measure their typing speed and accuracy.
Internet Navigation The examiners will assess the applicants’ ability to navigate websites and search engines.
Computer Basic Knowledge Applicants will be tested on their basic knowledge of computer hardware, software, and operating systems.
MS Office Applications The examiners will evaluate the applicants’ level of proficiency in using MS Word, Excel, and PowerPoint.

Frequently Asked Questions

1. What happens if I fail the computer exam for call center?

If you fail the computer exam, you will not be offered the job position. However, most companies allow applicants to retake the exam after a certain period.

2. How long does the computer exam for call center usually take?

The exam usually takes around 30 to 60 minutes. However, the duration may vary depending on the company that administers it.

3. Do I need to bring my laptop for the exam?

No, you do not have to bring your laptop. The exam is typically conducted in the company’s computer laboratory, where you will be provided with the necessary equipment.

4. What are the common types of questions in the computer exam for call center?

The questions usually involve typing, navigating websites, using MS Office applications, and basic computer knowledge.

5. How can I prepare for the computer exam for call center?

To prepare for the computer exam, you can practice typing, navigate various websites, and review the basics of computer hardware and software. You can also study MS Office applications.

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6. Is the computer exam for call center difficult?

The difficulty level of the exam depends on the skills and knowledge of the applicant. However, if you have basic computer skills, you should be able to pass the exam with ease.

7. Will I receive feedback after taking the computer exam?

Yes, most companies provide feedback on the applicants’ performance after taking the exam.

Conclusion

The computer exam is an essential part of the recruitment process in the call center industry. It helps call center companies filter out unqualified applicants and identify those who have the necessary skills to perform the job.

To prepare for the exam, practice your typing skills, navigate various websites, and review the basic computer skills. Remember that being proficient in using the computer can enhance your productivity and make you more efficient in your tasks.

Closing Statement with Disclaimer

We hope this article has provided you with valuable insights into the computer exam for call center. Please take note that the contents of this article are for informational purposes only and should not be taken as legal advice. The requirements and contents of the computer exam may vary depending on the company that administers it.

Good luck on your call center job application, and may the odds be ever in your favor!