CIMB Clicks Call Center: Your One-Stop Solution to All Banking-Related Queries

Introduction

Greetings, esteemed readers! Are you tired of waiting in long queues at banks just to solve a simple query? The good news is that you don’t have to anymore. With the advent of technology, banks have now introduced online banking solutions, making our lives so much easier. CIMB Clicks is one such online banking platform that offers banking solutions to customers with just a few clicks. However, to make it even more convenient, CIMB Clicks has introduced a call center facility that helps customers resolve any banking-related queries. In this article, we will provide a detailed insight into the CIMB Clicks call center and how it can make banking hassle-free for you.

What is CIMB Clicks?

CIMB Clicks is an online banking platform provided by CIMB Bank. With CIMB Clicks, customers can access their bank accounts from anywhere, anytime, and perform various banking transactions such as fund transfers, bill payments, and much more. CIMB Clicks is available on multiple devices such as laptops, tablets, and smartphones, making banking even more accessible.

What is the CIMB Clicks call center?

The CIMB Clicks call center is a facility provided by CIMB Bank to its customers, where they can resolve all their banking-related queries over the phone. The CIMB Clicks call center operates 24/7, ensuring that customers can avail themselves of this facility any time of the day. The call center is accessible to both local and international customers and is available in multiple languages such as English, Malay, Mandarin, and Tamil.

How does the CIMB Clicks call center work?

The CIMB Clicks call center is easy to access. Customers can simply dial the CIMB Clicks call center number provided on the CIMB Bank website or mobile app. Once connected, customers will be guided through an interactive voice response system, where they will have to choose the appropriate options to get their queries resolved. Customers can also choose to speak to a customer service representative directly for more personalized assistance.

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What services can customers avail from the CIMB Clicks call center?

The CIMB Clicks call center offers a wide range of services to its customers, such as:

1 Account inquiries
2 Bill payments
3 Card activations
4 Card cancellations
5 Foreign exchange services
6 General banking inquiries
7 Loan application inquiries

What are the benefits of using the CIMB Clicks call center?

The CIMB Clicks call center offers various benefits to customers, which include:

  • 24/7 availability
  • Access to multiple languages
  • Quick resolution of queries
  • Personalized assistance from customer service representatives
  • Convenient and hassle-free banking solutions

How to reach the CIMB Clicks call center from abroad?

If you are an international customer and need to reach the CIMB Clicks call center, you can dial the international toll-free number provided on the CIMB Bank website or mobile app.

What are the charges to call the CIMB Clicks call center?

The CIMB Clicks call center is a toll-free facility for all CIMB Bank customers. However, if you are calling from abroad, standard international calling rates will apply.

Can customers apply for CIMB Bank products and services through the CIMB Clicks call center?

No, customers cannot apply for CIMB Bank products and services through the CIMB Clicks call center. However, the customer service representatives can guide customers through the product and service application process and provide information on the required documents and eligibility criteria.

Is the CIMB Clicks call center secure?

Yes, the CIMB Clicks call center is completely secure. All customer information and transactions are protected by state-of-the-art security systems, ensuring that customer data is not compromised.

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What are the working hours of the CIMB Clicks call center?

The CIMB Clicks call center operates 24/7, ensuring that customers can avail themselves of this facility any time of the day.

What are the languages supported by the CIMB Clicks call center?

The CIMB Clicks call center is available in multiple languages such as English, Malay, Mandarin, and Tamil.

What happens if a customer’s query is not resolved by the CIMB Clicks call center?

If a customer’s query is not resolved by the CIMB Clicks call center, they can visit the nearest CIMB Bank branch for further assistance.

Does the CIMB Clicks call center provide assistance for online banking transactions?

Yes, the CIMB Clicks call center provides assistance for all online banking transactions performed through the CIMB Clicks platform.

What is the turnaround time for query resolution through the CIMB Clicks call center?

The turnaround time for query resolution through the CIMB Clicks call center is usually within 5-10 minutes. However, depending on the complexity of the query, the resolution time may vary.

What are the documents required to access the CIMB Clicks call center?

Customers do not require any specific documents to access the CIMB Clicks call center. They need to have their CIMB Bank account number and phone number registered with the bank.

How can customers provide feedback on the CIMB Clicks call center services?

Customers can provide feedback on the CIMB Clicks call center services through various channels such as the CIMB Bank website, mobile app, or by directly contacting the customer service representative.

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Conclusion

The CIMB Clicks call center is a convenient and hassle-free facility provided by CIMB Bank to its customers. It offers 24/7 assistance, quick query resolution, and personalized assistance from customer service representatives. So, next time you have a banking-related query, don’t wait in long queues at the bank, just dial the CIMB Clicks call center number and get it resolved within minutes.

Thank you for reading this article. We hope it provided you with valuable information on the CIMB Clicks call center. For any further queries or concerns, please feel free to contact us. Happy banking!

Closing Statement

Disclaimer: This article is for informational purposes only. The information provided in this article may not be accurate, complete, or up-to-date. CIMB Bank reserves the right to change or modify any information provided in this article without prior notice. CIMB Bank shall not be liable for any direct, indirect, or consequential damages arising out of the use or inability to use the information provided in this article. Readers are advised to refer to the CIMB Bank website or mobile app for accurate and up-to-date information on CIMB Clicks and its call center facility.