Certified Manager Certification Call Center: Everything You Need to Know

📢 Calling All Call Center Managers! Get Certified Now and Boost Your Career🚀

Are you a call center manager looking to take your career to the next level? Then it’s time to get certified! The call center industry is incredibly competitive, and having a certification can give you the edge you need to stand out from the crowd. Not only will it increase your knowledge and skills, but it will also show your commitment to your profession.

But where do you start? There are so many certifications out there, and it can be overwhelming to choose the right one. That’s why we’re here to help. In this article, we’ll dive deep into the certified manager certification for call centers. You’ll learn what it is, why it’s important, how to get certified, and much more!

What is Certified Manager Certification?

Certified Manager Certification is a professional certification offered by the Institute of Certified Call Center Managers (ICCCM). This certification is designed to recognize and validate the skills and knowledge of call center managers. It focuses on the core competencies required for effective management of call center operations.

The certification program covers a wide range of topics, including call center management principles, workforce planning, performance management, coaching and feedback, quality assurance, and much more. By completing the certification program, managers will have a comprehensive understanding of all aspects of call center management.

Why is Certified Manager Certification Important?

There are many reasons why getting certified as a call center manager is important. Here are just a few:

Benefits of Certified Manager Certification
Shows your commitment to your profession
Increases your credibility and marketability
Improves your knowledge and skills
Enhances your career opportunities and earning potential
Provides a standardized benchmark of performance
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By investing in your professional development and getting certified, you’ll be demonstrating to your current and future employers that you take your role as a call center manager seriously. It shows that you are committed to staying up-to-date with industry trends, best practices, and emerging technologies.

How to Get Certified?

Getting certified as a call center manager is a straightforward process. Here’s what you need to do:

  1. Visit the ICCCM website and create an account.
  2. Complete the application form and pay the certification fee.
  3. Prepare for the certification exam by studying the exam content outline, reading the recommended resources, and taking practice exams.
  4. Schedule your exam at a testing center near you.
  5. Take and pass the exam with a score of 70% or higher.
  6. Receive your certification and digital badge.

FAQs About Certified Manager Certification

1. What are the eligibility requirements for Certified Manager Certification?

To be eligible for Certified Manager Certification, you must have at least two years of experience as a call center manager or supervisor or a combination of education and experience.

2. How much does it cost to get certified?

The certification fee is $495 USD, and it includes all study materials, access to the online learning portal, and the certification exam.

3. How long does it take to prepare for the certification exam?

The preparation time varies depending on your level of experience and knowledge. On average, it takes about six to eight weeks of studying and preparation to be fully prepared for the exam.

4. What is the format of the certification exam?

The certification exam consists of 150 multiple-choice questions, and you’ll have three hours to complete it. The exam is computer-based and administered at testing centers located throughout the world.

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5. What is the passing score for the certification exam?

The passing score for the certification exam is 70%.

6. How long is the certification valid?

The certification is valid for three years, after which you’ll need to renew it by completing continuing education courses and passing a recertification exam.

7. Can I retake the certification exam if I don’t pass?

Yes, you can retake the certification exam if you don’t pass. However, you’ll need to pay an additional fee and wait 30 days before scheduling your retake.

8. What resources are available to help me prepare for the certification exam?

The ICCCM provides a variety of resources to help you prepare for the exam, including study guides, practice exams, and online courses. You can also attend training workshops and conferences to gain additional knowledge and skills.

9. Is the certification recognized by employers?

Yes, the certification is recognized by employers in the call center industry. It’s a widely recognized credential that demonstrates your expertise and commitment to your profession.

10. Can I get certified if I don’t have experience as a call center manager?

No, you need to have at least two years of experience as a call center manager or supervisor to be eligible for certification.

11. Can I renew my certification online?

Yes, you can renew your certification online by completing the required continuing education courses and passing the recertification exam.

12. Do I need to take the certification exam again when I renew my certification?

Yes, you’ll need to pass the recertification exam to renew your certification.

13. What types of continuing education courses are available for recertification?

The ICCCM offers a variety of continuing education courses, including webinars, workshops, conferences, and online courses. The courses cover a wide range of topics related to call center management and are designed to keep you up-to-date with the latest industry trends and best practices.

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Conclusion: Get Certified and Boost Your Career Today!

Getting certified as a call center manager is an investment in your professional development that can pay off in countless ways. Not only will it increase your credibility and marketability, but it will also enhance your knowledge, skills, and earning potential.

If you’re ready to take your career to the next level, then it’s time to get certified! Visit the ICCCM website today and start your journey to becoming a certified call center manager.


The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of the Institute of Certified Call Center Managers (ICCCM). The information provided in this article is for general informational purposes only and should not be construed as legal, financial, or professional advice. Please consult with a licensed professional for advice related to your specific situation.