BVG Telefonnummer Call Center: Everything You Need to Know!

The Ultimate Guide to Contacting BVG Call Center: A One-Stop Solution for All Your Queries!

Hello dear readers, welcome to the most comprehensive guide to BVG call center, where we will provide you with all the necessary information that you need to know.✨

BVG, or Berliner Verkehrsbetriebe, is the main public transport operator in the German capital of Berlin. It is one of the most significant transportation companies in Europe, providing convenient, safe, and cost-effective transportation options to millions of commuters every day.

Whether you are a tourist or a local commuter, it is common to face issues while using BVG’s services. As a result, BVG call center is the best place to get in touch with customer service representatives who can help you with all your queries, complaints, and feedback.👍

In this article, we will give you an overview of BVG and its services and provide detailed information on how to contact the BVG call center. We will also list some frequently asked questions (FAQs) and give you tips on how to make the most out of your conversation with BVG’s customer service representatives. Let’s dive in!🏊‍♀️

Introduction to BVG

BVG, or Berliner Verkehrsbetriebe, was founded in 1929 and has since become the largest transport company in Berlin. BVG operates an extensive network of public transport including buses, trams, U-Bahn, S-Bahn, and ferries.

The company operates around the clock, 365 days a year, and provides services to millions of passengers who travel across the city. BVG is committed to providing efficient, reliable, and sustainable transport solutions, making it an indispensable part of the Berlin urban infrastructure.🚊

Services Offered by BVG

BVG offers a wide range of transport services to its customers. Some of the services offered by BVG are:

S.NO Service Description
1 Buses BVG operates a fleet of over 1,300 buses that serve about 300 different routes across Berlin.
2 Trams BVG operates 22 tram lines, covering about 190 kilometers of the city, providing a convenient and efficient mode of transport.
3 U-Bahn The underground network offers a fast and efficient way of commuting, with ten lines serving over 170 stations across Berlin.
4 S-Bahn BVG operates the urban rail system, known as S-Bahn, providing passengers with a fast and reliable way of commuting.
5 Ferries BVG operates six ferry lines, offering a scenic mode of transport across the city’s waterways.
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How to Contact BVG Call Center?

If you have any queries, complaints, or feedback related to BVG’s services, the best way to get in touch with them is through their call center. BVG customer service representatives are available to assist you in German and English, and you can contact them through various means:

  • Calling BVG hotline number
  • Using the BVG online contact form
  • Sending an email to the BVG customer service email address
  • Messaging BVG on social media platforms
  • Contacting BVG through their mobile app

Hotline Number

You can call the BVG hotline number at +49 30 19 449 to speak to a customer service representative. The hotline is available 24 hours a day, seven days a week.

Online Contact Form

If you prefer to contact BVG online, you can fill out their online contact form available on their official website. You will need to provide your name, email address, and your message. BVG customer service representatives will reply to your query via email or phone.

Email Address

You can also send an email to the BVG customer service email address at Make sure to mention your query or complaint in the email subject and provide your contact details in the email body to receive a prompt reply from BVG’s customer service team.

Social Media Platforms

BVG is also active on various social media platforms, including Facebook and Twitter. You can message them on these platforms with your query or complaint, and they will reply to you as soon as possible.

Mobile App

BVG has a mobile app that you can download on your smartphone. The app enables you to check real-time departure and arrival times, plan your journey, and purchase tickets. You can also use the app to contact BVG customer service representatives if you have any queries or complaints related to their services.

Tips for Contacting BVG Call Center

When contacting BVG call center, it is essential to keep in mind the following tips:

  • Be clear and concise in explaining your query or complaint.
  • Provide as much detail as possible, including the date, time, and location of the incident, if applicable.
  • Be polite and courteous to BVG customer service representatives.
  • Provide your contact details, including your phone number and email address, to receive a prompt reply.
  • Ask for a reference number for your query or complaint to track your request.
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BVG Telefonnummer FAQs

1. What is BVG Telefonnummer?

BVG Telefonnummer is the hotline number that you can call to speak to BVG customer service representatives. You can contact BVG through this number to inquire about their services, purchase tickets, and file complaints or feedback.

2. What languages are supported by BVG customer service?

BVG offers customer service in German and English.

3. When is BVG call center available?

The BVG call center is available 24 hours a day, seven days a week.

4. Can I contact BVG online?

Yes, you can contact BVG through their online contact form available on their official website.

5. How long does it take for BVG customer service to reply?

BVG customer service aims to reply to queries and complaints within 48 hours.

6. Can I file a complaint against a BVG employee?

Yes, you can file a complaint against a BVG employee if you have a valid reason. You can contact BVG customer service to file a complaint or provide feedback about their employees.

7. How can I purchase tickets for BVG services?

You can purchase tickets for BVG services through their mobile app, automated ticket machines, authorized resellers, and online.

8. What should I do if I lose an item on BVG transport?

If you lose an item on BVG transport, you can contact BVG customer service to inquire about its whereabouts. BVG maintains a lost and found service, and they will inform you if they find your lost item.

9. Can I get a refund for my BVG ticket?

You can get a refund for your BVG ticket under certain conditions, such as the cancellation of the BVG service or your inability to use the service due to circumstances beyond your control. Contact BVG customer service to inquire about obtaining a refund.

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10. How can I plan my journey with BVG?

You can plan your journey with BVG by using their mobile app or their online journey planner available on the official website.

11. Can I use BVG services with a wheelchair or a baby stroller?

Yes, BVG services are wheelchair and baby stroller accessible. BVG provides special services for people with disabilities and special needs. Contact BVG customer service for more information.

12. Can I purchase a BVG ticket for my pet?

No, BVG does not offer tickets for pets, but you can carry your pet with you on BVG services free of charge, as long as it is in a cage or carrier.

13. Can I provide feedback to BVG?

Yes, you can provide feedback to BVG about their services, employees, or any other aspect that you feel needs improvement. Contact BVG customer service or use their online feedback form available on the official website.


In conclusion, contacting BVG call center is the best way to get in touch with BVG customer service representatives who can address all your queries, complaints, and feedback related to their services. With BVG’s extensive network of transport services, BVG Telefonnummer call center is the one-stop solution for all your transportation needs in Berlin.🏃‍♂️

We hope this guide has been helpful in providing you with a comprehensive overview of BVG and its services and how to contact BVG call center. Remember to keep in mind the tips and FAQs listed in this article while contacting BVG to ensure a smooth and hassle-free experience.👍

Closing Statement with Disclaimer

This article is intended for informational purposes only and should not be considered as legal, financial, or professional advice. The information provided in this article is accurate to the best of our knowledge and is subject to change without notice. We do not take any responsibility or liability for any damages, losses, or consequences arising from the use of this information. Readers are advised to conduct their research and seek professional advice before making any decisions related to BVG or its services.