Biaya Telepon Jenius Call Center: All You Need To Know

Introduction

Welcome to our in-depth article on biaya telepon jenius call center. Do you have questions about the costs of calling Jenius call center? Look no further. Here, we will provide you with a comprehensive guide to everything you need to know about biaya telepon jenius call center.

As an online digital banking platform, Jenius provides its customers with an easy and convenient way to manage their finances. Whether you need to pay bills, transfer money, or simply check your account balance, Jenius is available at your fingertips. However, sometimes it is necessary to speak with a customer service representative, and that is when you may incur additional charges. Here, we will explain the details of biaya telepon jenius call center, so you can make informed decisions regarding your finances.

What is Jenius Call Center?

Jenius Call Center is a customer service hotline provided by Jenius to assist customers with any issues they might face while using Jenius services. Customers can contact the call center representatives through the hotline, email or social media channels. The call center provides assistance with a range of issues, including account information, transactions, and complaints.

Biaya Telepon Jenius Call Center

Jenius provides customers with four different ways to contact Jenius Call Center, each with their own unique costs.

Method Cost Hour
Call Center Rp 5000/minute 24/7
Social Media Channels Free Monday to Sunday 7:00 – 22:00 WIB
Email Free Monday to Sunday 7:00 – 22:00 WIB
Video Call Free Monday to Sunday 7:00 – 22:00 WIB

Frequently Asked Questions

Q: How do I contact Jenius Call Center?

A: You can contact Jenius Call Center through the hotline, email, social media channels or video call.

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Q: When can I contact Jenius Call Center?

A: The hotline is available for 24 hours a day, 7 days a week. The social media channels, email and video call are available from Monday to Sunday, 7:00 – 22:00 WIB.

Q: How much does it cost to call Jenius Call Center?

A: The cost of calling Jenius Call Center is Rp 5000/minute.

Q: Is there a free way to contact Jenius Call Center?

A: Yes, you can contact Jenius Call Center through the social media channels, email or video call for free.

Q: What kind of issues can Jenius Call Center assist with?

A: Jenius Call Center can assist with account information, transactions, and complaints among others.

Q: What should I prepare before calling Jenius Call Center?

A: Make sure you have your account information ready before calling so that the call center representatives can assist you more effectively.

Q: Can I contact Jenius Call Center from overseas?

A: Yes, you can contact Jenius Call Center from overseas. However, international calling rates might apply.

Q: What languages are available when contacting Jenius Call Center?

A: Jenius Call Center provides assistance in Indonesian and English.

Q: How long does it usually take for a response from Jenius Call Center?

A: Response times may vary, but most inquiries are answered within 24 hours.

Q: Can I request a call-back from Jenius Call Center?

A: Yes, you can request a call-back from Jenius Call Center.

Q: Is it possible to speak with a specific customer service representative when calling Jenius Call Center?

A: No, it is not possible to speak with a specific customer service representative when calling Jenius Call Center.

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Q: How can I give feedback after contacting Jenius Call Center?

A: You can give feedback through the Jenius app or by sending an email to hello@jenius.com.

Q: Can I access Jenius Call Center through the Jenius app?

A: Yes, you can access Jenius Call Center through the Jenius app.

Q: Can I get assistance with my Jenius debit card when contacting Jenius Call Center?

A: Yes, you can get assistance with your Jenius debit card when contacting Jenius Call Center.

Conclusion

In conclusion, biaya telepon jenius call center is an important factor to consider when contacting Jenius for assistance. By understanding the costs and different ways to contact Jenius Call Center, you can make informed decisions regarding your finances. Whether you prefer to call, email or use social media channels, Jenius Call Center is available to assist you with your financial needs. So, don’t hesitate to reach out whenever you need help!

Take Action Today

Still have questions about biaya telepon jenius call center? Contact Jenius Call Center today and get the assistance you need!

Disclaimer

The information provided in this article is accurate at the time of writing. However, Jenius reserves the right to change its policy and pricing without prior notice. Please contact Jenius for the latest information regarding biaya telepon jenius call center.