The Most Comprehensive Guide to Biaya Jenius Call Center
Greetings, dear reader! If you are reading this article, you are probably curious about the cost of using Jenius’s call center services. In this comprehensive guide, we will enlighten you on everything you should know about Biaya Jenius Call Center. From the charges involved to frequently asked questions, this article has it all. So, let’s dive in and learn more!
Introduction
Jenius is a digital banking application in Indonesia that allows users to manage their finances on their smartphones. With its innovative features and user-friendly interface, Jenius has become a popular choice for tech-savvy Indonesian millennials. One of the unique features of the application is its call center, which provides assistance to users who need help with their accounts. However, many people are curious about the costs involved in utilizing this service.
Here’s what you need to know about Biaya Jenius Call Center:
The Basics of Biaya Jenius Call Center
First and foremost, it’s essential to understand that Biaya Jenius Call Center charges are determined by the type of call you make. There are two types of calls you can make to Jenius’s call center: local and international.
For local calls, Biaya Jenius Call Center charges are Rp. 1.000 per minute. This rate applies when you call from a landline or mobile number within Indonesia. The charge will appear on your next invoice from your local network provider.
For international calls, Biaya Jenius Call Center charges are based on the country you are calling from. The rates for international calls vary depending on the country code you are calling from. You can find a complete list of international call rates on Jenius’s official website.
What Are the Biaya Jenius Call Center Charges for Different Services?
Jenius’s call center offers a range of services to users, including account-related inquiries, card blocking, disputes, and transaction history inquiries. Here is a breakdown of the Biaya Jenius Call Center charges for different services:
| Services | Charges |
|---|---|
| Account-related inquiries | Rp. 1.000 per minute |
| Card blocking | Rp. 2.000 per request |
| Disputes | Rp. 1.000 per minute |
| Transaction history inquiries | Rp. 1.000 per minute |
FAQs About Biaya Jenius Call Center
Here are the most frequently asked questions about Biaya Jenius Call Center:
1. How do I contact Jenius’s call center?
You can contact Jenius’s call center by dialing +622129888800 from within Indonesia or +622129888801 from overseas.
2. Is the call center available 24/7?
Yes, Jenius’s call center is available 24/7.
3. What languages are supported by the call center?
Jenius’s call center supports Indonesian and English.
4. Can I ask for assistance with non-Jenius related inquiries?
No, the call center only provides assistance for Jenius-related inquiries.
5. Can I request for call back from the call center?
Yes, you can request for call back from the call center, and there will be no charges for this service.
6. How long does it take to receive a response from the call center?
Jenius’s call center aims to respond to inquiries within a maximum of 5 minutes.
7. What if I’m not satisfied with the response I received from the call center?
If you’re not satisfied with the response you received from Jenius’s call center, you can escalate the issue by contacting their customer service team via email or social media.
Conclusion
Now that you have a better understanding of Biaya Jenius Call Center charges, you can confidently use the service knowing what to expect. Remember, the charges for using Jenius’s call center is minimal compared to the benefits it provides. If you encounter any issues with the service, don’t hesitate to contact Jenius’s customer service team for assistance.
Thank you for reading our comprehensive guide. We hope you found it informative and helpful. Stay tuned for more exciting insights about Jenius and digital banking in Indonesia!
Closing Statement (With Disclaimer)
This article is intended solely for informative purposes and does not constitute professional advice. We have taken all reasonable care to ensure that the information in this article is accurate and up to date. However, we cannot guarantee its accuracy and shall not be liable for any losses or damages arising from or in connection with the use of or reliance on this article. Before making any financial decisions, please consult a qualified professional.