Avianca Cali: Delivering Exceptional Customer Service Through Its Call Center


Welcome to this comprehensive article about Avianca Cali’s call center. In today’s fast-paced world, delivering exceptional customer service is paramount to any business’s success, and Avianca Cali, one of the leading airlines in South America, is no exception. With its state-of-the-art call center, Avianca Cali has continued to provide its customers with a seamless and enjoyable experience. In this article, we’ll take an in-depth look at Avianca Cali’s call center, its operations, customer service, and other essential features.

At Avianca Cali, we always strive to provide our customers with the best possible experience. Our commitment to quality, safety, and excellent service has earned us a reputation as one of the best airlines in South America. We understand that our customers’ time is valuable, and we are proud to offer them a 24/7 call center to assist them with their needs.

Our highly skilled and experienced call center agents are always available to assist our customers with their queries, bookings, or any other assistance they may need. We take pride in our customer service and continuously strive to improve our operations to ensure our customers have an outstanding experience with us.

The History of Avianca Cali’s Call Center

Avianca Cali’s call center was established in the early 2000s, and since then, it has undergone a series of upgrades to make it one of the most reliable and efficient call centers in the region. The call center features a cutting-edge system that allows customers to connect with our agents quickly. Our agents are trained to handle all queries professionally and efficiently, ensuring our customers receive the best possible service.

Over the years, we have invested significantly in our call center to ensure that we deliver the highest standards of customer service. We’ve added new technologies and expanded our team of agents to cater to the growing demand for our services.

How the Call Center Works?

Avianca Cali’s call center is a hub of activity, with agents working around the clock to assist customers from all over the world. Our customers can reach us via phone, email, or through our website’s chat feature. Upon reaching our call center, customers are greeted by a friendly and professional representative who assists them throughout their journey with us.

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Our call center agents are trained to handle all types of queries, from booking flights to making changes to existing bookings, resolving complaints, and providing travel-related information. We use advanced technology to minimize waiting times and ensure that our customers get the help they need as soon as possible.

Features of Avianca Cali’s Call Center

Our call center is designed to provide an exceptional customer experience, and we’ve incorporated various features to achieve this. Some of the features of our call center include:

Feature Description
State-of-the-Art System Our call center uses advanced technology to ensure that customers get the assistance they need as quickly as possible. From automated voice assistants to chatbots, we’ve incorporated various systems to minimize waiting times and maximize efficiency.
Multilingual Support We understand that our customers come from diverse backgrounds, and we’ve ensured that our agents can communicate in multiple languages to cater to their needs.
Personalized Assistance We believe in providing personalized assistance to our customers to ensure their needs are met adequately. Our agents are trained to provide customized solutions to each customer’s query, ensuring they receive the best possible service.
24/7 Support Our call center is available 24/7, ensuring that our customers can reach us anytime they need assistance.
Dedicated Helplines We’ve set up dedicated helplines for our customers to ensure they get the assistance they need without any delays.

The Customer Experience at Avianca Cali’s Call Center

At Avianca Cali, we believe that the customer experience should be at the forefront of everything we do. Our call center plays a crucial role in ensuring our customers have an enjoyable experience with us. We take pride in our customer service, and we’ve trained our agents to handle all queries professionally and efficiently.

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We understand that dealing with airlines can be stressful for customers, which is why we’ve set up our call center to provide them with a hassle-free experience. Our agents are courteous, knowledgeable, and always willing to go the extra mile to ensure our customers’ satisfaction.

Common Queries Handled by Avianca Cali’s Call Center

Our call center handles a wide variety of queries from customers, some of which include:

  1. Booking and ticketing inquiries
  2. Flight status and schedule information
  3. Baggage inquiries and complaints
  4. Refund requests
  5. Travel information and visa requirements
  6. Payment-related inquiries
  7. Complaints and feedback

Frequently Asked Questions

1. What is Avianca Cali?

Avianca Cali is one of the leading airlines in South America, providing excellent service and connectivity to passengers worldwide.

2. How can I reach Avianca Cali’s call center?

You can reach our call center via phone, email, or our website’s chat feature.

3. What services does Avianca Cali’s call center offer?

Our call center offers a wide range of services, including booking and ticketing inquiries, flight status and schedule information, baggage inquiries, and complaints, among others.

4. Is Avianca Cali’s call center available 24/7?

Yes, our call center is available 24/7 to assist our customers with their queries.

5. What languages does Avianca Cali’s call center support?

We offer multilingual support at our call center, and our agents can communicate in multiple languages to cater to our customers’ needs.

6. How can I provide feedback about my experience with Avianca Cali?

We value your feedback, and you can provide it by emailing us at

7. What should I do if I lose my baggage while traveling with Avianca Cali?

You can contact our call center, and our agents will assist you in tracking down your baggage and ensuring its safe return.

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8. Can I make changes to my existing booking through Avianca Cali’s call center?

Yes, you can make changes to your existing booking by reaching out to our call center. Our agents will assist you in making the required changes.

9. What payment methods does Avianca Cali accept?

We accept various payment methods, including credit cards, debit cards, and bank transfers.

10. Does Avianca Cali offer any loyalty programs?

Yes, we offer a loyalty program called Lifemiles, which rewards frequent flyers with various benefits and perks.

11. What destinations does Avianca Cali fly to?

Avianca Cali flies to various destinations worldwide, including North America, Central America, South America, and Europe.

12. What is the baggage allowance on Avianca Cali?

The baggage allowance varies based on the ticket class and destination. However, you can find all the information regarding baggage allowance on our website or by contacting our call center.

13. What is the check-in procedure for Avianca Cali?

You can check-in for your flight online, at the airport kiosk, or by visiting our check-in counter at the airport.


In conclusion, Avianca Cali’s call center is a crucial aspect of our operations, and we take pride in the exceptional customer service we provide. From our state-of-the-art system to our highly trained agents, we’ve incorporated various features to ensure our customers have the best possible experience with us. We hope this article has given you a comprehensive understanding of our call center and the services we offer. If you need any assistance, please reach out to us via our call center, and we’ll be more than happy to help.


This article is meant for informational purposes only, and the information provided is accurate to the best of our knowledge. However, we do not guarantee the accuracy or completeness of the information, and readers are advised to use their discretion before making any decisions based on the information provided.