The Best Way to Reach Aramex in UAE
Are you having trouble with your Aramex delivery in UAE? Do you have questions or concerns that need to be addressed? Don’t worry, we’ve got you covered. In this comprehensive guide, we will provide you with everything you need to know about how to contact Aramex’s call center in UAE. From their phone numbers to their FAQs, you’ll find it all here.
Introduction
Before we dive into the specifics of Aramex’s call center in UAE, let’s first understand what Aramex is and what services they offer. Aramex is a global transportation and logistics company that was founded in 1982. Today, they operate in over 60 countries, providing a range of services, including courier, express, and freight forwarding services.
In UAE, Aramex is one of the most popular logistics companies, offering reliable and efficient delivery services to individuals and businesses. However, despite their best efforts, there may be times when things don’t go as planned. This is where Aramex’s call center comes in.
The call center is responsible for answering customer inquiries, resolving issues, and providing support. In this guide, we’ll provide you with all the information you need to know about Aramex’s call center in UAE.
What is Aramex’s Contact Number in UAE?
The quickest and easiest way to reach Aramex’s call center is by phone. They have several phone numbers that you can call depending on your location or the nature of your inquiry. Here are some of the most important numbers:
| Location | Phone Number |
|---|---|
| Dubai | +971 600 544000 |
| Abu Dhabi | +971 2 6227440 |
| Sharjah | +971 6 5420000 |
| Ajman | +971 6 7424100 |
| Al Ain | +971 3 7661133 |
| Fujairah | +971 9 2245400 |
How Do I Track My Aramex Shipment?
In addition to calling the call center, you can also track your shipment online. Aramex has a user-friendly website that allows you to track your shipment in real-time. To track your shipment, you’ll need your shipment number or your order number. Once you have that, follow these steps:
- Go to the Aramex website
- Click on the “Track” tab
- Enter your shipment number or order number
- Click “Track”
If you have trouble tracking your shipment online, you can also call the call center and they will help you track it.
What Are Aramex’s Working Hours?
Aramex’s call center in UAE is available 24/7, which means you can call anytime you need assistance. However, their offices have specific working hours. Here are their working hours:
Dubai: Sunday to Thursday from 8:00 AM to 8:00 PM, Friday and Saturday from 8:00 AM to 5:00 PM
Abu Dhabi: Sunday to Thursday from 8:00 AM to 8:00 PM, Friday and Saturday closed
Sharjah: Sunday to Thursday from 8:00 AM to 8:00 PM, Friday and Saturday from 9:00 AM to 5:00 PM
Ajman: Sunday to Thursday from 8:00 AM to 5:00 PM, Friday and Saturday closed
Al Ain: Sunday to Thursday from 8:00 AM to 5:00 PM, Friday and Saturday closed
Fujairah: Sunday to Thursday from 8:00 AM to 5:00 PM, Friday and Saturday closed
How Do I File a Complaint with Aramex?
If you have a complaint about Aramex’s services, you can file it with their call center. Here’s how:
- Call the call center and explain your complaint
- If the representative is unable to help you, ask to speak to a supervisor
- If the supervisor is unable to resolve your complaint, ask for their email address
- Send an email detailing your complaint to the supervisor
It’s important to note that you should always be polite and respectful when filing a complaint. This will increase your chances of getting a positive response.
What Are the Common Issues Aramex Customers Face?
Despite their best efforts, Aramex customers may face several issues when using their services. Some of the most common issues include:
- Delayed shipments or deliveries
- Damaged or lost shipments or packages
- Inaccurate tracking information
- Incorrect delivery addresses
- Poor customer service
If you face any of these issues, don’t hesitate to contact Aramex’s call center for assistance.
What Do I Need to Know Before Calling Aramex’s Call Center?
Before you call Aramex’s call center, make sure you have the following information:
- Your shipment number or order number
- Your tracking information, if applicable
- The details of your inquiry or complaint
- Your contact information
Having this information on hand will make it easier for the call center representative to assist you.
What Are Aramex’s Social Media Handles?
If you prefer to contact Aramex through social media, you can follow them on the following platforms:
- Facebook: @Aramex
- Twitter: @Aramex
- Instagram: @Aramex
You can send them a direct message or tweet with your inquiry, and they will respond as soon as possible.
How Long Does It Take for Aramex to Deliver a Package?
The delivery time for an Aramex package depends on several factors, including the destination, the type of service, and the nature of the shipment. In general, Aramex’s express delivery service takes 2-5 business days for international shipments and 1-2 business days for local shipments.
However, for non-express shipments, the delivery time may be longer. It’s best to contact Aramex’s call center for more information about your specific shipment.
What Are Aramex’s Shipping Rates?
Aramex’s shipping rates vary depending on the destination, the weight, and the dimensions of the shipment. They also offer several shipping options, including express, economy, and ground shipping.
To get an accurate estimate of your shipping costs, you can use Aramex’s online shipping calculator or contact their call center for assistance.
What Are Aramex’s Payment Methods?
Aramex accepts several payment methods, including:
- Credit cards (Visa, MasterCard, American Express)
- Debit cards (Visa, MasterCard)
- Cash on delivery, where applicable
It’s important to note that some payment methods may not be available in all countries or for all services. Contact Aramex’s call center for more information about payment options.
Does Aramex Offer a Money-Back Guarantee?
Yes, Aramex offers a money-back guarantee for some of their services. If they fail to deliver your shipment on time, they will refund the shipping costs. However, this guarantee does not apply to all services or all destinations.
If you have questions about Aramex’s money-back guarantee, contact their call center for more information.
Conclusion
Now that you have all the information you need to know about how to contact Aramex’s call center in UAE, you can rest assured that you’ll be able to get the assistance you need when you need it. Remember to be polite and respectful when you call or email the call center, and be sure to have all the necessary information on hand to make the process smoother.
If you have any questions or concerns, don’t hesitate to contact Aramex’s call center. They are there to help you, and they will do everything they can to ensure that your shipment is delivered on time and in good condition.
Disclaimer
This article is for informational purposes only. The information provided is accurate to the best of our knowledge at the time of writing, but Aramex’s policies and procedures may change at any time. For the most up-to-date information, please contact Aramex’s call center or visit their website.