Aeon Kartu Kredit Call Center – The Ultimate Guide

Discover All You Need to Know About Aeon Kartu Kredit Call Center

Are you looking for a reliable credit card service provider in Indonesia? Look no further than Aeon Kartu Kredit. With a trusted reputation for quality services, this company prides itself on its exceptional customer service. However, there might be times when you need assistance or have queries that require prompt attention. In such cases, you can reach out to Aeon Kartu Kredit’s call center. This article was created to provide you with a comprehensive guide on everything you need to know about Aeon Kartu Kredit’s call center service. Read on!

👋 Greetings, Dear Reader!

First of all, we’d like to welcome you to this detailed guide on Aeon Kartu Kredit’s call center. Our aim is to provide you with all the information you need about this service in a journalistic style. We trust that this guide will be informative and helpful to you. Let’s dive right in!

Introduction

Aeon Kartu Kredit is a credit card service provider based in Indonesia. It was established in 2006, and since then, it has grown to become a trusted provider of credit card services. Currently, Aeon Kartu Kredit has over 1.5 million members and 70,000 merchant partners across Indonesia.

The company provides a range of services, including credit card issuance, various loan products, insurance products, and electronic signature facilities. Aeon Kartu Kredit is also known for its exceptional customer service, which is provided through various channels, including its call center.

If you’re an Aeon Kartu Kredit member or interested in becoming one, it’s important to understand the role of the call center in the company’s services. In the following paragraphs, we’ll provide you with all the information you need to know about Aeon Kartu Kredit’s call center.

What is Aeon Kartu Kredit call center?

Aeon Kartu Kredit’s call center is a service that allows customers to get in touch with the company’s customer service representatives for assistance. It’s a crucial part of the company’s customer service experience, and a platform that customers can use to seek help or get their questions answered.

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The call center is always available to customers, and is equipped with well-trained representatives who are knowledgeable in all matters related to Aeon Kartu Kredit’s services. These representatives are available to help customers with anything from card activation to questions about credit limits.

What services can you access through Aeon Kartu Kredit call center?

Aeon Kartu Kredit’s call center provides a range of services to customers. These include but are not limited to:

Service Description
Card Activation Assistance with the activation of your card upon receipt
Credit Limit Information and assistance with credit limits
Card Cancellation Assistance with the cancellation of your card
Billing Statement Information and assistance with billing statements
Payment Assistance with payments and payment-related issues
Lost or Stolen Card Assistance with reporting and replacing lost or stolen cards
Complaints and Feedback Opportunity to provide feedback and raise any complaints or concerns

What are the hours of operation for Aeon Kartu Kredit call center?

Aeon Kartu Kredit’s call center operates 24/7. This means that customers can access the service at any time of day or night, regardless of their location in Indonesia. It’s important to note, however, that wait times may vary depending on the time of day.

How can you access Aeon Kartu Kredit call center?

There are several ways that you can access Aeon Kartu Kredit’s call center. These include:

  • Calling the customer service hotline at 1500288
  • Sending an email to customer_service@aeon.co.id
  • Using the online help desk available on the Aeon Kartu Kredit website

🔎 Frequently Asked Questions

1. What are the benefits of applying for an Aeon Kartu Kredit card?

An Aeon Kartu Kredit card offers a range of benefits, including cashback rewards, discounts at partner merchants, and flexible repayment options. Additionally, the company provides exceptional customer service, including the call center.

2. How long does it take to receive an Aeon Kartu Kredit card?

After completing the application process, it typically takes 7-14 days to receive your Aeon Kartu Kredit card. If you need assistance with the application process, you can contact the call center for help.

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3. What credit limit can I expect with an Aeon Kartu Kredit card?

The credit limit you receive with your Aeon Kartu Kredit card will vary depending on a range of factors, including your income and credit history. To find out more, you can contact the call center for assistance.

4. What are the eligibility requirements for an Aeon Kartu Kredit card?

Eligibility requirements for an Aeon Kartu Kredit card include being aged between 21 and 65 years old, having a minimum income of IDR 3 million per month, and being an Indonesian citizen or resident. You can contact the call center for more information on eligibility requirements.

5. Can I use my Aeon Kartu Kredit card outside of Indonesia?

Yes, you can use your Aeon Kartu Kredit card outside of Indonesia. The card is accepted at millions of merchants worldwide that accept Visa or Mastercard.

6. How can I report a lost or stolen card?

If your Aeon Kartu Kredit card is lost or stolen, you should report it immediately by contacting the call center. The representative will assist you in blocking your card and issuing a replacement.

7. What is the interest rate for Aeon Kartu Kredit credit card?

The interest rate for Aeon Kartu Kredit credit card varies depending on the type of card and your individual credit history. You can contact the call center for more information on applicable interest rates.

8. What do I do if I notice a mistake on my billing statement?

If you notice a mistake on your Aeon Kartu Kredit billing statement, you can contact the call center for assistance. The representative will review your account and provide guidance on how to rectify the issue.

9. Can I apply for a credit limit increase on my Aeon Kartu Kredit card?

Yes, you can apply for a credit limit increase on your Aeon Kartu Kredit card. To do so, you can contact the call center for more information and assistance with the application process.

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10. How can I dispute a transaction on my Aeon Kartu Kredit card?

If you notice an unauthorized transaction on your Aeon Kartu Kredit card, you can dispute the transaction by contacting the call center. The representative will review your account and provide guidance on how to proceed,

11. How do I cancel my Aeon Kartu Kredit card?

You can cancel your Aeon Kartu Kredit card by contacting the call center. The representative will assist you in initiating the card cancellation process.

12. Can I pay my credit card bill online?

Yes, you can pay your Aeon Kartu Kredit credit card bill online. The company provides an online payment platform that is secure and convenient to use.

13. How quickly will my payment reflect on my account?

Payments made through Aeon Kartu Kredit’s online payment platform will reflect on your account within 1-2 business days.

Conclusion

We trust that this guide has provided you with all the information you need about Aeon Kartu Kredit’s call center. The service is an essential part of the company’s customer service experience, and one that aims to provide timely assistance to customers in need.

Whether you have queries about your credit card, need assistance with billing statements, or have other concerns, Aeon Kartu Kredit’s call center is available 24/7 to provide you with prompt assistance.

If you’re an Aeon Kartu Kredit member, do not hesitate to reach out to the call center for help. If you’re not yet a member, we encourage you to explore the company’s services and become a part of its trusted customer base.

Disclaimer

This article was created for informational purposes only. The information contained herein is not intended to be a substitute for professional advice. While we have taken every effort to ensure the accuracy of the information contained in this article, we do not guarantee its completeness or timeliness.