Everything You Need to Know About AccorHotels Call Center


Greetings to all travelers and hotel enthusiasts out there! As the hospitality industry keeps on evolving, finding ways to improve customer service and satisfaction is a top priority for hotel chains worldwide. With the rise of online booking and digital communication, the importance of establishing an effective call center has become even more evident. In this article, we will delve into AccorHotels call center, how it operates, and what makes it stand out from the rest.

The Role of Call Centers in the Hospitality Industry

With the surge of travel and tourism, guests are becoming more demanding when it comes to hotel services. In recent years, the importance of call centers in the hospitality industry has drastically increased. Call centers serve as a point of contact for guests to make reservations, inquire about services or amenities, and report any concerns or complaints. They also help hotel chains build a personal connection with their guests and strengthen brand loyalty. That’s why having an efficient call center is essential in the hotel industry, and AccorHotels is no exception.

What is AccorHotels?

AccorHotels is a multinational hospitality company based in France that manages over 4,800 hotels in over 100 countries worldwide. It is one of the largest hotel chains in the world and is known for its broad range of hotel brands such as Sofitel, Pullman, Novotel, and ibis. AccorHotels aims to provide exceptional customer service and elevate the guest experience, and one of the ways they achieve this is through their call center.

What Sets AccorHotels Call Center Apart?

AccorHotels call center operates 24/7 and has over 2,000 multilingual operators who are knowledgeable about the hotel chain’s various brands and services. They use advanced technology and software to manage calls, which ensures high-quality customer service and efficient handling of guest inquiries. The call center’s primary goal is to provide guests with personalized and timely responses to their queries, regardless of their location or language.

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AccorHotels Call Center Information

Call Center Number +33 1 45 38 86 00
Operating Hours 24/7
Number of Operators Over 2,000
Languages Supported Over 30 languages including English, French, Spanish, German, Portuguese, Chinese, and Japanese.

What Services Does AccorHotels Call Center Offer?

The AccorHotels call center provides a wide range of services to guests, including:

  • Hotel reservations
  • Special requests such as room preferences and amenities
  • Information about hotel brands, locations, and services
  • Assistance with loyalty program and points
  • Support for guests with disabilities
  • Customer feedback and complaints
  • Assistance with cancellations or modifications to bookings


1. How do I make a reservation through AccorHotels call center?

To make a reservation, you can call the AccorHotels call center at +33 1 45 38 86 00, or you can visit their website and call the toll-free number listed.

2. What languages does AccorHotels call center support?

AccorHotels call center supports over 30 languages, including English, French, Spanish, German, Portuguese, Chinese, and Japanese.

3. How do I become a member of AccorHotels loyalty program?

You can become a member of AccorHotels loyalty program by signing up on their website, or by calling the call center and enrolling over the phone.

4. Can I modify or cancel my reservation through AccorHotels call center?

Yes, you can modify or cancel your reservation by calling the AccorHotels call center or by accessing your booking through their website.

5. Is there a fee for calling the AccorHotels call center?

The call center’s hotline number is not toll-free, and charges may apply depending on your location and service provider.

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6. Can I get assistance with booking a hotel for a group through AccorHotels call center?

Yes, the call center can provide assistance with group bookings and can help you with any inquiries or special requests.

7. What happens if I have a complaint about my stay at an AccorHotels property?

If you have a complaint about your stay, you can contact the call center or submit feedback through their website. AccorHotels values guest feedback and aims to resolve any complaints promptly.

8. Are there any special services or amenities available for guests with disabilities?

Yes, AccorHotels provides a range of services and facilities for guests with disabilities. They are committed to making their hotels accessible and comfortable for all guests.

9. What is the cancellation policy for AccorHotels reservations?

The cancellation policy varies depending on the hotel and the type of reservation. It is recommended to check the cancellation policy of your booking before making a reservation.

10. How do I earn points through AccorHotels loyalty program?

You can earn points through your stays at AccorHotels properties, through partner programs, or by using their co-branded credit cards.

11. Can I redeem points for free nights or other rewards?

Yes, AccorHotels loyalty program offers a range of rewards, including free nights, room upgrades, and access to exclusive benefits.

12. Is there a customer support email address or chat service available?

AccorHotels does not provide a customer support email address or chat service. However, you can contact their call center for assistance.

13. How long does it take for customer support to respond to inquiries?

The AccorHotels call center aims to respond to inquiries promptly. However, response time may vary depending on the volume of calls and inquiries received.

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Overall, AccorHotels call center is an essential component of the hotel chain’s service strategy. With its reliable and efficient customer service, the call center helps guests navigate their stay and builds a personal connection with them. If you need any assistance or have any inquiries, don’t hesitate to contact the AccorHotels call center. It’s a highly knowledgeable team that’s always ready to help.

Take Action Now!

Are you planning a trip soon? Consider booking with AccorHotels and experience their exceptional service firsthand. Don’t forget to contact their call center for any inquiries or special requests. Start planning your trip today!

Closing Statement with Disclaimer

The views and opinions expressed in this article are solely those of the author and do not necessarily reflect those of AccorHotels. The information provided in this article is for informational purposes only and should not be considered as professional advice. AccorHotels reserves the right to change or update information at any time without notice. Please refer to their website or call center for the most up-to-date information.