Welcome to our comprehensive guide on 147 Telkom, the call center service from Indonesia’s leading telecommunications company, Telkom. In this article, we will explore the origins and evolution of 147 Telkom. We will cover its features, benefits, and how it helps users communicate better. We will also answer frequently asked questions about the service and provide a detailed table with all the relevant information you need to know. Without further ado, let’s dive in!
The Origins of 147 Telkom
147 Telkom is the official call center service of Telkom, which was founded in 1856 as a state-owned company. Since then, Telkom has grown to become one of the largest telecommunications companies in Indonesia. Telkom is known for its innovative services, including 147 Telkom, which has revolutionized communication in Indonesia.
147 Telkom was launched in 2011 with the aim of providing a one-stop-shop for all Telkom customers’ needs. Before its launch, Telkom customers had to go through different channels to get assistance, including in-person visits to Telkom offices, sending emails, and calling different numbers. With the introduction of 147 Telkom, customers could get help from a single point of contact, which made their lives easier.
How 147 Telkom Works
147 Telkom is a call center service that allows Telkom customers to get assistance with their products and services by calling a single number, 147. The service is available 24/7, and customers can get help in multiple languages, including Indonesian and English.
The service is designed to help customers with a wide range of issues, including bill payments, service activations, technical support, and more. Customers can also ask for information about Telkom products and services and get help with their queries.
The Benefits of 147 Telkom
147 Telkom offers several benefits to Telkom customers, including:
- 24/7 availability
- Assistance in multiple languages
- Single point of contact for all Telkom products and services
- Quick and efficient service
- Ability to provide feedback to Telkom
These benefits have made 147 Telkom a popular service among Telkom customers and have helped Telkom to improve its customer service experience.
The Features of 147 Telkom
147 Telkom has several features that make it easy for Telkom customers to use the service. Some of these features include:
- Automated voice response system
- Call waiting and call back options
- Call recording and monitoring
- Live chat with customer service representatives
- Mobile app for Android and iOS devices
These features have made 147 Telkom a user-friendly service that customers can use anytime, anywhere.
The Table: All You Need to Know About 147 Telkom
|Service Provider||Telkom Indonesia|
|Service Type||Call Center|
|Supported Languages||Indonesian, English|
|Services Provided||Billing, Service Activations, Technical Support, Information Queries|
|Features||Automated Voice Response System, Call Waiting and Call Back Options, Call Recording and Monitoring, Live Chat with Customer Service Representatives, Mobile App for Android and iOS Devices|
Frequently Asked Questions
Q: What is 147 Telkom?
A: 147 Telkom is the official call center service of Telkom Indonesia, which allows customers to get assistance with their Telkom products and services by calling a single number, 147.
Q: What are the benefits of using 147 Telkom?
A: The benefits of using 147 Telkom include 24/7 availability, assistance in multiple languages, single point of contact for all Telkom products and services, quick and efficient service, and the ability to provide feedback to Telkom.
Q: Which languages are supported by 147 Telkom?
A: 147 Telkom supports Indonesian and English.
Q: What services can I get help with by calling 147 Telkom?
A: You can get help with billing, service activations, technical support, information queries, and more by calling 147 Telkom.
Q: What features does 147 Telkom offer?
A: Some of the features offered by 147 Telkom include an automated voice response system, call waiting and call back options, call recording and monitoring, live chat with customer service representatives, and a mobile app for Android and iOS devices.
Q: Is 147 Telkom available 24/7?
A: Yes, 147 Telkom is available 24/7.
Q: Can I provide feedback to Telkom using 147 Telkom?
A: Yes, you can provide feedback to Telkom using 147 Telkom.
Q: Is 147 Telkom a free service?
A: No, 147 Telkom is not a free service. Standard call charges apply.
Q: Can I use 147 Telkom if I am not a Telkom customer?
A: No, 147 Telkom is exclusively available for Telkom customers.
Q: How do I download the 147 Telkom mobile app?
A: You can download the 147 Telkom mobile app from the Google Play Store or the Apple App Store.
Q: Can I use 147 Telkom to book Telkom services?
A: No, 147 Telkom is not a booking service. You can use it to get information about Telkom services and products and get help with your queries.
Q: How can I check my Telkom bill using 147 Telkom?
A: You can check your Telkom bill by calling 147 and selecting the billing option.
Q: Can I get technical support for my Telkom products using 147 Telkom?
A: Yes, you can get technical support for your Telkom products by calling 147 and selecting the technical support option.
Q: How long does it take for 147 Telkom to respond?
A: The response time may vary depending on the nature of the query. However, 147 Telkom aims to provide quick and efficient service to its customers.
In conclusion, 147 Telkom is a call center service that has revolutionized communication in Indonesia. With its 24/7 availability, multiple language support, and user-friendly features, 147 Telkom has helped Telkom customers to get quick and efficient assistance with their products and services. We encourage you to try out 147 Telkom and experience the benefits for yourself. Don’t hesitate to provide feedback to Telkom to help them improve their services even further.
Closing Statement With Disclaimer
The information provided in this article is accurate to the best of our knowledge. We have made every effort to ensure that the information is up-to-date and relevant. However, we cannot be held responsible for any changes or discrepancies in the information provided by Telkom Indonesia. We recommend that you verify the information provided here with Telkom Indonesia before making any decisions or using their services. Thank you for reading!